Privacy Policy

Introduction

Instrumento.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our nonprofit impact reporting platform and related services.

By using Instrumento.io, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, express interest in our services, or contact us. This may include:

• Name and contact information (email address, phone number, mailing address)
• Organization name and details
• Account credentials (username and password)
• Payment and billing information
• Professional information and job title

Program and Impact Data

When you use our platform to track and report on your nonprofit programs, we collect and store the data you input, including:

• Program participant information (as defined by you)
• Attendance and engagement data
• Outcome measurements and survey responses
• Custom metrics and key performance indicators
• Reports and dashboards you create

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate our platform:

• Log and usage data (IP address, browser type, operating system)
• Device information and unique identifiers
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services: Creating and managing your account, processing transactions, and delivering the platform features you request
• To improve our platform: Understanding how users interact with our services to enhance functionality and user experience
• To communicate with you: Sending service updates, technical notices, security alerts, and support messages
• To provide customer support: Responding to your inquiries and resolving technical issues
• To ensure security: Detecting and preventing fraud, abuse, and security incidents
• To comply with legal obligations: Meeting regulatory requirements and responding to legal requests
• For marketing purposes: Sending promotional communications about new features, services, and events (with your consent)

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: Third-party vendors who perform services on our behalf (hosting, payment processing, analytics) under strict confidentiality agreements
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Legal requirements: When required by law, court order, or government regulation
• Protection of rights: To protect our rights, property, safety, or that of our users or the public
• With your consent: When you explicitly authorize us to share your information

Important: Your program and impact data belongs to you. We will never share this data with third parties without your explicit permission, except as required by law.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical and network security
• Employee training on data protection and confidentiality

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly of any data breach as required by law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you close your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal or regulatory compliance.

You may request deletion of your data at any time by contacting us at [email protected].

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Objection: Object to our processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: